800-426-8124

Frequently Asked Questions

Ordering

Can I still call in to place my order?

I would like to order pots in a particular color. What are your plastic color minimums?

I would like to place an order for a pallet or truckload of product. Is that eligible for special pricing?

I am looking for a particular product and don't see it on your site. Can I still order it from McConkey?

Account 

I have an existing account with McConkey.

Taxes

I hold a current Washington  Resellers Permit. Do I need to pay state sales tax on orders from McConkey ?

Shipping

Do you ship to my area?

What products cannot be shipped via FedEx parcel delivery?

 

Ordering

Q. Can I still call in to place my order?

A. Of course! Our Customer Service representatives will be happy to take your order.

 Q. I would like to order pots in a particular color. What are your plastic color minimums?

A. Please click here for more information about color minimums.

Q. I would like to place an order for a pallet or truckload of product. Is that eligible for special pricing?

A. Yes, we offer bulk discounts. Please call us for pallet and truckload pricing. 

  Q. I am looking for a particular product and don't see it on your site. Can I still order it from McConkey?

A. Please contact us to inquire about non-stock items. The items shown on our site are all the products that we stock, but we can work with you to get you any additional products you need. Minimums may apply depending on product.

 

Account

Q. Where can I find my McConkey Customer Number?

A. Your Customer Number is located on all invoices, in the Bill To area.

 

Taxes

Q. I hold a current Washington Resellers Permit. Do I need to pay state sales tax on orders from McConkey?

A. No. If McConkey has your valid resellers permit on file .

 

Shipping

Q. Do you ship to my area?

A. We can ship cases and pallets anywhere in the US and Canada via FedEx, UPS, McConkey truck, or LTL freight. Please see our policies page for more information.

 
Q. What products cannot be shipped via FedEx parcel delivery?

A. UPS small package delivery is unable to ship anything over 150 lbs, or rolls of ground cover over 6'. Any orders containing one of these items must be shipped via McConkey truck or LTL. Minimums apply.